Work of Hotel Managers

A hotel manager, or, as he is also called, a manager, is a person who organizes the coordinated work of all staff so that guests of the hotel are in a comfortable and pleasant atmosphere. He manages all hotel services – from security to chefs. The image and reputation of the hotel depends on the quality of his work, and his main task is to make sure that the next time guests want to return to this particular hotel.

First of all, the manager controls and tries to improve the quality of the services provided. To do this, he constantly monitors innovations in the hotel business, selects the best practices and implements them, organizes staff training. The manager monitors compliance with fire and sanitary standards, as well as maintaining the health of the premises and equipment of the hotel.

The manager is the first to know about all the innovations and long-term plans regarding the hotel’s operation, and must explain the information to subordinates. He is engaged in the selection of employees, and also participates in the development of a personnel incentive system, for example, organizes the payment of bonuses at the end of a month or a year to the best employees. This allows employees to be motivated to work more efficiently and, ultimately, to improve the quality of service in the hotel. In addition, the manager is involved in resolving conflict situations in cases where the client is dissatisfied with the service at the hotel.

What skills are needed?

Education requirements in the hospitality industry depend on the type of hotel and the interests of the executives. Large hotel chains tend to look for candidates with a bachelor’s degree in hospitality. StudiBucht and its professional ghostwriters in many subjects can help you to get it.

Among the basic requirements:

• knowledge of several foreign languages;
• experience in solving business problems in international companies;
• experience in leading a large team;
• leadership skills.

The main goal of the manager is to maintain the highest standards of service. Indeed, the profitability of the hotel depends on how much the guests enjoy their stay at the hotel. The manager does a huge amount of work to ensure that guests are satisfied and the hotel receives positive reviews.

Hotel manager requirements and education

In order to become a good and professional hotel manager higher education is required or it is necessary to complete special courses for directors who manage the hotel business. 

The more responsibilities a manager has, the wider the list of required knowledge. This includes financial planning, the basics of business, and management, and, of course, knowledge of consumer rights. In addition, the profession requires a good knowledge of foreign languages.

Working with people, including foreigners, will require advanced communication skills, as well as knowledge of the culture and traditions adopted in different countries. Hotel managers have a wide variety of responsibilities. You must adapt perfectly to non-standard situations, be able to solve problems, help all departments of the hotel and do everything possible (and impossible) to maintain the highest standards of service.

Here are the steps of how to become a good hotel manager:

1. Get a hospitality degree. You can pursue an associate or bachelor’s degree in hospitality to gain the knowledge you need. You can also get a degree in a related field such as business administration. For this you can use the services of Ghostwriter BWL.
2. Get a hospitality experience. Most employers prefer to have at least five years of work experience before becoming a hotel manager, although some luxury hotels and resorts may require more.
3. You can gain experience in a variety of roles, such as a front desk clerk, housekeeper, service technician, or food service coordinator.
4. Get certifications. You can become a Certified Hotel Administrator, which testifies to your extensive knowledge of hospitality.

Responsibilities of the hotel manager

The hotel manager solves a wide variety of tasks:

• Organizes and controls the work of all hotel services;
• Provides guests with everything necessary for a comfortable and pleasant stay in the hotel;
• Maintains financial and reporting documentation;
• Carries out the administrative and economic management of the hotel.
• To be a successful hotel manager, you need to master a number of key qualities and skills.

Salary

The amount of a hotel manager’s salary depends on the country, the status and stardom of the hotel, the experience of the director himself. 

Common salary in the U.S. and Europe: $50,000 per year.

Some salaries range from $14,000–$120,000 per year.

The hotel manager has the right to:

1. To act on behalf of the hotel, to represent the interests of the hotel in relations with state bodies, local authorities, legal entities and hotel clients.
2. To dispose of the property and funds of the hotel in compliance with the requirements determined by the legislation, the charter (statute), and other regulatory legal acts.
3. Open current and other accounts with banks.
4. Make decisions on bringing employees to disciplinary responsibility in accordance with the law and local regulations, apply incentives, fire employees.

Important qualities of the manager are as follows:

• Communication mastery is the ability to work with people and, with their help, successfully solve assigned tasks. It is the communicative qualities that are decisive for the prosperity of the enterprise. As a rule, communication skills come with time, but this skill requires constant improvement.
• Technical excellence is the quality that helps you quickly and efficiently solve the assigned tasks. For example, the ability to apply the latest technologies and tools to perform specific work.
• Conceptual skills are the ability of a person to correctly assess and perceive an organization as a single organism. A good manager must be able to process data, think systematically and organize the company’s activities.

Hotel managers usually work during normal office hours. They often visit and research other departments outside the office, such as the household area. Since the hotels are open all the time without closing, some managers may work at night, on weekends or holidays. Most hotel managers are on hand to assist in emergencies.

Years of experience

Most hotel managers start their careers in a small hotel or as a night manager in a large hotel. Experience makes it possible to move to positions with increased responsibility and pay. You can start running an 80-room hotel and, with experience, get a job managing a 500-room hotel.

A manager is a very interesting and multifaceted profession that requires constant improvement and advanced training. If you want to become a successful manager, you need to gain the necessary knowledge and learn new skills.

Employment growth trend

According to industry data, the demand for hotel managers will grow by 4% between 2016 and 2026. Given the competitive nature of this field, earning a bachelor’s degree in hospitality will give you an edge in the market.